Privacy Policy

Effective Date: 1 March 2026

Welcome to Grand Ivy Casino. Your privacy is important to us, and we are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in the United Kingdom.

1. Data Controller

Grand Ivy Casino is operated by Grand Ivy Limited, registered in the UK. Our registered office is at 10 Queen Street, London, EC4N 1TX, United Kingdom. You can contact us regarding privacy matters at [email protected].

2. Information We Collect

We collect the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We collect data directly from you when you register an account, make deposits or withdrawals, communicate with us, or use our services. We also collect data automatically through cookies and similar technologies when you visit our website.

4. Use of Your Data

We use your personal data to:

Provide, operate, and maintain our casino services.
Verify your identity to comply with legal and regulatory obligations.
Process your transactions and manage your account.
Improve our website, services, and customer experience.
Send you marketing and promotional communications where you have consented.
Prevent fraud and ensure security.
Comply with legal requirements and respond to lawful requests.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving services and preventing fraud, provided these do not override your rights.

6. Sharing Your Data

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Service providers who perform services on our behalf, such as IT support, marketing, and customer service.
Affiliated companies within the Grand Ivy group.

All third parties are required to protect your data in accordance with this Privacy Policy and applicable data protection laws.

7. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

8. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this means your data is kept for a minimum of 6 years following the end of your relationship with us, unless a longer retention period is required or permitted by law.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Right to access your personal data.
Right to correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent at any time where processing is based on consent.
Right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and provide personalised content and advertising. For detailed information, please see our Cookie Policy.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: [email protected]
Address: 10 Queen Street, London, EC4N 1TX, United Kingdom