Responsible Gambling
At Grand Ivy Casino, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Grand Ivy Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-001) and adheres to all responsible gambling requirements set forth by UK gambling laws. We are dedicated to preventing gambling-related harm and supporting players who may be experiencing difficulties with their gambling.
Setting Limits
We provide various tools to help you maintain control over your gambling activities:
- Deposit Limits: Set daily, weekly, or monthly deposit limits
- Loss Limits: Control how much you can lose over a specific period
- Session Time Limits: Limit the amount of time you spend gambling
- Wager Limits: Set maximum bet amounts
- Reality Checks: Receive pop-up reminders about time spent gambling
To set any of these limits, log into your account and visit the "Responsible Gambling" section in your account settings, or contact our customer support team.
Self-Exclusion
If you feel you need to take a break from gambling, we offer self-exclusion options:
- Temporary Self-Exclusion: Block access to your account for 24 hours, 7 days, 1 month, or 6 months
- Permanent Self-Exclusion: Permanently close your account
During any self-exclusion period, you will not be able to access your account or receive promotional materials from us.
GAMSTOP
GAMSTOP is the UK's national self-exclusion scheme for online gambling. If you choose to self-exclude through GAMSTOP, you will be prevented from using all UK-licensed gambling websites. You can register for free at www.gamstop.co.uk.
Underage Gambling Prevention
Grand Ivy Casino has a zero-tolerance policy towards underage gambling. We use advanced age verification systems and regularly monitor accounts to ensure all players are 18 years or older. If you suspect someone under 18 is gambling on our site, please contact us immediately.
Warning Signs of Problem Gambling
Be aware of these potential warning signs:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or other responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Getting Help
If you're concerned about your gambling, help is available. Contact these organizations for free, confidential support:
- GamCare: Call 0808 8020 133 or visit www.gamcare.org.uk
- Gambling Therapy: Visit www.gamblingtherapy.org
- BeGambleAware: Visit www.begambleaware.org
- Gamblers Anonymous: Visit www.gamblersanonymous.org.uk
Family and Friends
If you're concerned about someone else's gambling, support is available:
- GamAnon: Support for families and friends affected by problem gambling - www.gamanon.org.uk
- National Problem Gambling Clinic: Call 020 7381 7722
Contact Us
If you have any questions about responsible gambling or need assistance with setting limits or self-exclusion, our customer support team is available 24/7:
- Live Chat: Available on our website
- Email: [email protected]
- Phone: +44 203 807 0736
Additional Resources
For more information about responsible gambling and gambling addiction, visit:
Last updated: March 15, 2026
Remember: Gambling should be fun. When the fun stops, stop.
